Homeowner Care


Essence Properties recognizes that buying a home will be one of the largest purchases and biggest decisions in your life. That's why we follow a strict, controlled process from designing to building so that your home will be as trouble-free as possible.

In addition, our professional Homeowner Care team will respond quickly to answer any questions you may have. From technical questions to design details, they'll help you understand your new home.

Warranty Protection

Buying a home is a sound investment and we protect your purchase for years with one of Western Canada's leading warranty administrators, National Home Warranty Group.

The 2-5-10 home warranty insurance is given to all new Essence homes built in BC, as required by the Homeowner Protection Act of BC. This plan is widely recognized as one of the most effective home warranty standards in Canada.

Every new BC Essence home is protected with:
· 2 years' coverage on labour and materials

· 5 years' coverage on the building envelope, including coverage on unintended water penetration
· 10 years' coverage on major structural items

For further details about consumer protection legislation and regulations, click here.


To help improve on your homeownership experience, we have your homeowner guide available online. Login to your Conasys account. If you don’t have an online account, please kindly fill out the Service Request Form below.


For all warranty related concerns please fill out this service request form. Please provide us with contact information and a brief description of the issue you are experiencing. We will contact you as soon as possible to outline next steps and set up an appointment.

If this is an emergency, please submit this form and follow up with a phone call 604-364-7857.


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    Please provide a brief description of the areas of your new home which require service attention.

    Please provide your preferred time for our Home Owner Care manager to contact you.
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