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homeowner care


Please login to gain access to our interactive Homeowner Portal, providing you with all the information you need on how to operate your home’s systems and maximize your New Home Warranty. For all warranty related concerns please login and submit a Service Request form and our Homeowner Care team will contact you as soon as possible to outline next steps and set up an appointment.

If this is an emergency, please submit a form and follow up with an email to emergency@essenceliving.com.
If you do not have a Portal account, please email service@essenceliving.com for assistance.

Warranty Protection

Buying a home is a sound investment and we protect your purchase for years with one of Western Canada's leading warranty administrators, National Home Warranty Group.

The 2-5-10 home warranty insurance is given to all new Essence homes built in BC, as required by the Homeowner Protection Act of BC. This plan is widely recognized as one of the most effective home warranty standards in Canada.

Every new BC Essence home is protected with:

years’ coverage on labour and materials

  • 12 months’ coverage for defects in material and labour for your unit
  • 15 months’ coverage for defects in material and labour for the common property (Multi Family Only)
  • 24 months’ coverage for defects in material and labour for major systems (heating, electrical, plumbing, etc.)
  • 5 years’ coverage on the building envelope, including coverage on unintended water penetration
  • 10 years’ coverage on major structural items